Help Me Get Access - FAQ
If you’re having trouble signing up, it may be due to an issue with the information entered. To keep all customer accounts secure, we can’t indicate whether any specific email or phone number is already in use. However, the following steps usually help resolve the issue.
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Make sure the details you entered are accurate:
Confirm your email address is spelled correctly
Ensure your phone number is entered in full
Check for extra spaces, missing digits, or typos
Even small errors can prevent signup from completing.
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If you’ve ever interacted with Wave before, you may already have an account.
Download the Wave app and try signing in using the same phone number you attempted during signup.
This step helps whether you’re a returning user or creating a new account for the first time.
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If you’re still unable to continue, we’re here to help.
Email us at support@wavelife.io and include:
Your name
The email or phone number you attempted to use
A brief description of what you’re experiencing
For security reasons, we can’t confirm whether an account exists for any specific email or phone number, but we can guide you through the steps to regain access safely.
Download the Wave app
