Last Updated: 2026-07-07

Welcome to Wave

These Terms of Service (these “Terms”), together with any Supplemental Terms presented for a specific feature (collectively, the “Agreement”), govern your access to and use of the services available through our platform, including our website (the “Website”), our mobile application(s) (the “Apps”), and all related services, content, and materials we provide (collectively, the “Services”). In these Terms, “Wave,” “we,” “us,” and “our” refer to Wave Life, Inc.

In addition to these Terms, our Privacy Policy, our Wave Supplemental State Privacy Notice  and our HIPAA / Business Associate Privacy Statement describe how we handle information. Each forms part of the Agreement. Please read them carefully. By using the Services, you agree to be bound by the Agreement.

By clicking “I ACCEPT,” completing registration, or using the Services, you represent that you have read and agree to these Terms and are of legal age to form a binding contract with Wave. Section 13 contains an arbitration agreement and class-action waiver; Section 3 contains your consent to receive communications.

1. Changes to the Agreement

We may update this Agreement from time to time. We will post the updated Agreement and update the “Last Updated” date, and for material changes will provide notice on the Website and, for registered users, by email. Changes are effective for new users immediately and for existing registered users on the earlier of thirty (30) days after the “Last Updated” date or your acceptance. If you do not agree, you must stop using the Services and close your account.

2. Use of the Services

The Services are the property of Wave, and we grant you a limited, non-exclusive, non-transferable, revocable license to use them for your own personal, non-commercial use. Through the Services, you may connect with Wave coaches for coaching sessions, access interactive between-session content, use digital tools to support reflection and wellbeing, and request records.

2.1 Restrictions

You may not sell, rent, or commercially exploit the Services; use Wave’s marks without permission; reverse engineer or create derivative works except as law permits; use automated means to scrape data; or remove proprietary notices.  You will not interfere with or attempt to disrupt the Services or our systems.

2.2 Beta features

We may designate a feature as prerelease or beta. Beta features are provided as-is, may contain errors, and may change or be withdrawn. To the fullest extent permitted by law, we disclaim liability for your use of any beta feature.

3. Communications and Text Messages

By entering into this Agreement, you agree to receive communications from us by email, push notification, and phone call, including operational messages, feature updates, and — where permitted — promotional messages. If you opt in through the app or website, we will also send you text messages relating to the Services, which may include reminders, account and support messages, and other information about your use of the Services. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and reply HELP for help. You are not required to consent to text messages or promotional calls as a condition of using the Services. You may opt out of promotional emails via the unsubscribe link in any such email.

4. Artificial Intelligence Features

The Services include features that use artificial intelligence to support your experience and the work of Wave coaches. AI supports the Services as infrastructure; it is not a substitute for your coach and does not make clinical decisions about your care. All AI is reviewed by humans. 

AI-generated outputs are provided for general informational purposes only, on an as-is basis. They may not be accurate, complete, or current, may not be unique to you, and should not be relied on as professional or medical advice. You are responsible for how you use any output.

5. No Medical Advice; Emergencies

The Services and all content are provided for wellness purposes only. The Services are not a substitute for professional medical advice, mental health services, diagnosis, or care, and your use of the Services does not create a physician-patient relationship or a therapist-patient relationship. Always seek the advice of a qualified health provider with any questions about a medical or mental health condition, and never disregard or delay seeking professional advice because of something accessed through the Services.

If you are experiencing a medical or mental health emergency, call 911 or your local emergency number immediately. The Services are not for emergencies and are not a crisis service.

6. Registering Your Account

To access certain features you must register and provide true, accurate, current, and complete information and keep it updated. You represent that you are at least eighteen (18) years old and able to form a binding contract. You are responsible for activity under your account, must keep your password confidential, may not share your account, and must notify us of unauthorized use. You may not use a false identity or maintain more than one account.

7. Your Content and Ownership

Our handling of information you provide through the Services is governed by our Privacy Policy, our HIPAA / Business Associate Privacy Statement, and applicable state privacy laws. For clarity, no identifiable personal information will be disclosed except as needed to provide the Services or as those documents permit. For clarity, no identifiable personal information will be disclosed except to provide service. You are responsible for the content you submit (“Your Content”). We do not claim ownership of Your Content. You grant Wave a worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, publish, and create derivative works of Your Content in connection with operating, providing, and improving the Services and our business, subject to our Privacy Policy. We own all rights in the Services themselves except for Your Content and other user content. Feedback you provide may be used by us without obligation to you.

8. Fees and Payment

Many members access the Services through an employer, health plan, or other sponsor, in which case your access is governed by that arrangement and you may owe no fees directly. Where you do purchase Services directly, your account will show the applicable fees, which you agree to pay; except as explicitly stated, fees are non-refundable. We use a third-party payment processor to handle direct payments.

9. Third-Party Services

The Services may link to third-party websites, applications, or content we do not control. We provide these only as a convenience and do not endorse or take responsibility for them; you access them at your own risk and subject to their terms.

If you access an App through the Apple App Store or Google Play, you also agree to that provider’s applicable terms, which may change from time-to-time. Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to your use of an iOS App, and may enforce them.

10. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Wave and its parents, subsidiaries, affiliates, officers, employees, agents, partners, suppliers, and licensors (the “Wave Parties”) from any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) arising out of Your Content, your use of or inability to use the Services, your violation of this Agreement, your violation of another’s rights, or your violation of applicable law. This does not require you to indemnify a Wave Party for that party’s own fraud, misrepresentation, violations of law or unconscionable conduct.  Your obligations survive any termination of your use of the Services.

11. Disclaimers of Warranties

To the fullest extent permitted by law, the Services and all content are provided “as is” and “as available,” with all faults. The Wave Parties disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and make no warranty that the Services will be uninterrupted, error-free, or produce accurate or reliable results. You are solely responsible for your interactions with other users.

12. Limitation of Liability

To the fullest extent permitted by law, the Wave Parties will not be liable for any loss of data or content, or any indirect, incidental, special, or consequential damages, lost profits or punitive damages on any theory of liability. This limitation does not apply to liability for death or personal injury caused by a Wave Party’s gross negligence, or for a Wave Party’s fraud or fraudulent misrepresentation. The Wave Parties’ total liability will not exceed the total amount you paid to Wave during the six (6) months before the event giving rise to the liability, or, if you did not pay any funds to Wave during such time period, total liability is limited to one thousand dollars ($1,000).

13. Dispute Resolution; Arbitration

Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in the Northern District of California before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.  YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND YOU ALSO WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION WITH RESPECT TO THIS AGREEMENT OR THE SERVICES.

You may opt out within thirty (30) days of first becoming subject to this section by emailing legal@wavelife.io explicitly identifying this section and stating the desire to opt out and sending a copy of such notice by first class mail to

Wave Life, Inc.

700 El Camino Real, Suite 120

Menlo Park, CA 94025, United States.

The Federal Arbitration Act governs. You may bring qualifying claims in small claims court or seek equitable relief for intellectual-property misuse.

14. Copyright Complaints (DMCA)

If you believe content on the Services infringes your copyright, you may send a notice to Wave’s designated copyright agent with the information required by the Digital Millennium Copyright Act at legal@wavelife.io.

15. Nondiscrimination and Language Assistance

Wave complies with applicable civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We provide language assistance and reasonable accommodations as required by law. To request assistance or to raise a concern, contact us at the information below.

16. General Provisions

This Agreement is governed by the laws of the State of California, without regard to conflict-of-laws principles, and any permitted litigation will occur exclusively in the state or federal courts located in California. The Services are intended for users in the United States only; you may not use them from outside the United States. You may not assign this Agreement without our consent; we may assign it freely. We are not liable for delays caused by events beyond our reasonable control. If any provision is unenforceable, the rest remains in effect. California residents may report complaints as provided by California Civil Code section 1789.3. This Agreement is the entire agreement between you and Wave regarding the Services.

17. Contact

Questions about these Terms may be sent to Wave at legal@wavelife.io, or by mail to:

Wave Life, Inc.

700 El Camino Real, Suite 120

Menlo Park, CA 94025, United States