Wave Text Messaging Terms

Effective date: July 28, 2026

These terms apply to the SMS/text message program operated by Wave Life, Inc. (“Wave,” “we,” “us”). By opting in to text messages from Wave, you agree to these terms.

About the program

Wave sends text messages to support your care. Our messages are informational and account-related, not marketing. Depending on the features you use and the preferences you turn on, you may receive:

  • One-time login and verification codes when you sign in

  • Reminders about upcoming coaching sessions

  • A follow-up if you miss a scheduled session

  • Reminders to complete assessments or daily self-care content

  • Messages from your coach

  • If your provider referred you to Wave, an initial message inviting you to get started

Wave’s texts come from one of the following numbers: (206) 203-1596, (206) 739-0430, and (206) 693-4716. Save these so you recognize us.

How you opt in

Most Wave text messages are optional and off by default. You turn them on inside the Wave app, where a preference screen asks whether you want to receive a specific type of text (for example, session reminders). The control is set to OFF until you choose to turn it on. Opting in is never required to create an account, schedule a session, or receive care. Login and verification codes are sent only when you request a sign-in and are part of keeping your account secure.

Message frequency

Message frequency varies based on the features you use and the preferences you enable. For example, session reminders are sent around the times of your scheduled sessions.

Cost

Message and data rates may apply, depending on your mobile plan and carrier. Wave does not charge you for text messages.

How to opt out

You can stop Wave texts at any time:

  • Reply STOP (or CANCEL, END, QUIT, UNSUBSCRIBE, STOPALL, OPTOUT, or REVOKE) to any Wave text. You will receive one confirmation that you have been unsubscribed, and no further messages from that number.

  • Turn the SMS preference off in your Wave app settings.

  • Email support@wavelife.io, or tell your coach.

To resubscribe, reply START, or turn the preference back on in your app settings.

Help

For help, reply HELP or INFO to any Wave text, or contact us at support@wavelife.io. Our HELP reply includes our program name and support contact.

Delivery

Wave supports major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device and is not guaranteed.

Privacy

Your information is handled in accordance with Wave’s Privacy Policy. Mobile opt-in information and consent are not shared with third parties or affiliates for their marketing purposes.

Contact

Wave Life, Inc.
support@wavelife.io